fb99 Responsible
Gaming Policy
At fb99, we believe gambling should always be a source of entertainment — never stress, financial hardship, or harm. This page outlines the tools, resources, and commitments fb99 provides to every player in Bangladesh so that gaming stays safe, enjoyable, and in control. For players aged 21 and above only.
Playing Responsibly at fb99
fb99 is Bangladesh's most trusted online casino and sports betting platform, and with that trust comes a deep responsibility to every player who chooses us. Responsible gaming is not a box we tick — it is a core principle built into the way we operate, the tools we provide, and the culture we maintain across our entire team.
We recognise that for a small number of players, gambling can shift from a leisure activity into something that feels compulsive or harmful. fb99 takes this seriously. We have designed a suite of responsible gaming tools that any player can activate at any time — no questions asked, no waiting period. These tools are free to use and can be managed directly from your account settings or by contacting our 24/7 English-language support team.
Whether you are a casual player from Dhaka enjoying a few rounds of cricket betting or a regular slots enthusiast in Chittagong, the fb99 responsible gaming framework is here to support you. Setting limits, taking breaks, and reaching out for help are all signs of strength — and fb99 makes each of those steps as simple as possible.
Tools to Keep Your Play in Check
fb99 provides every registered player with a full set of responsible gaming tools. All tools are free, immediate, and can be activated at any time through your account or via our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your fb99 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to protect you from impulsive decisions.
Instant ActivationDefine the maximum amount you are willing to lose within a set time window — daily, weekly, or monthly. When your loss threshold is reached, your account is automatically restricted from further wagers until the limit period expires. This tool is especially useful for players who want to protect their bKash or Nagad balance from a bad run.
Daily / Weekly / MonthlyControl how long you can play in a single session. When your session limit is reached, fb99 will display a clear on-screen reminder and pause your access until you confirm you wish to continue — giving you a moment to reflect before playing on. You can also configure session reminders at 30-minute or 60-minute intervals.
Configurable RemindersTake a structured break from gambling without permanently closing your account. fb99 offers cool-off periods of 24 hours, 48 hours, 1 week, or 1 month. During the cool-off period, your account is fully suspended — you cannot log in, deposit, place bets, or access games. All scheduled withdrawals continue to process normally.
1 Day to 1 MonthIf you feel that gambling is seriously affecting your life, self-exclusion allows you to close your fb99 account for a minimum of 6 months, up to a permanent lifetime ban. During self-exclusion, your account is closed, your data is flagged, and you will be removed from all marketing communications. To apply, contact our support team directly — the process takes under 10 minutes.
6 Months to Permanentfb99's reality check feature sends you periodic on-screen notifications showing how long you have been playing, your net win/loss for the session, and a prompt to review your responsible gaming settings. These alerts are designed to interrupt the natural flow of play and give you a clear, honest snapshot of your session — helping you stay grounded and in control at all times.
Automated AlertsRecognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in yourself. The warning signs listed here are based on widely recognised responsible gaming frameworks used across the global online gambling industry. If you identify with three or more of these signs, we strongly encourage you to activate a cool-off or self-exclusion and reach out to our support team.
Remember: reaching out is not a sign of weakness. Every fb99 support agent is trained to handle these conversations with complete confidentiality and zero judgment. Your well-being matters more to us than your activity on the platform.
Ask Yourself These Questions
This brief self-assessment is not a clinical diagnostic tool, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to two or more of the following questions, we recommend speaking with our support team or activating a cool-off period immediately.
All conversations with fb99 support regarding responsible gaming are treated as strictly confidential. We will never share your self-assessment responses or any related data with third parties except where required by law.
How to Activate Support at fb99
Reaching out for responsible gaming support at fb99 is straightforward and takes only a few minutes. The process below outlines the fastest way to activate any protective measure on your account. All steps are free of charge, and your account status and personal data remain fully confidential throughout.
Contact Our Support Team
Reach the fb99 responsible gaming team at any time by emailing [email protected]. State that you wish to activate a responsible gaming measure. Our agents are available 24 hours a day, 7 days a week, and all responsible gaming requests are handled as a priority.
Verify Your Identity
For account security, we will ask you to confirm your registered email address and one additional piece of account information. This takes less than two minutes and ensures that protective measures are only applied to your account by you.
Choose Your Protection Level
Tell our team which tool you wish to activate — whether that is a deposit limit, a loss limit, a session time restriction, a cool-off period, or full self-exclusion. Our agent will explain each option clearly and apply your chosen measure immediately upon confirmation.
Receive Confirmation
You will receive an email confirmation once your chosen responsible gaming measure is active. The email will include the details of your limit or restriction and the process for modifying or lifting it once the applicable cooling-off period has passed.
Follow-Up Support
fb99 does not simply activate a limit and forget about you. Our team may follow up within 48 hours to check how you are feeling and to share additional resources if needed. If at any point you wish to extend a restriction or escalate to self-exclusion, simply contact us again and we will act immediately.
24/7 Live Support
Our English-language support team is available around the clock. Email [email protected] to speak with a trained responsible gaming agent at any hour — including during Eid, public holidays, and Ramadan.
Immediate Self-Exclusion
If you feel your gambling is out of control, do not wait. Email us right now requesting self-exclusion. We will process the request within minutes and confirm closure of your account via email.
Deposit Limit Tool
Set a hard cap on deposits for any time window. Our team can apply your chosen deposit limit instantly. This is one of the most effective first steps for players looking to moderate their spending on fb99.
Confidential Communication
All responsible gaming communications are handled with complete discretion. Your requests, self-assessment responses, and restriction history are never shared externally except where legally required. Your privacy is protected at every step.
Play Smart — Enjoy fb99 Responsibly
Now that you know the tools and resources available, explore everything fb99 has to offer — with confidence that your safety is always our priority. 21+ only. Gamble responsibly.