fb99 Privacy
Policy

This Privacy Policy ("Policy") is issued by fb99 ("fb99", "we", "us", or "our") and applies to all personal data collected from individuals ("you", "Player", or "User") who access or use the fb99 platform at https://fb99login.org and all associated mobile interfaces, features, and services (collectively, the "Platform").

This Policy explains what categories of personal data we collect, the purposes for which that data is used, the legal bases on which we process it, with whom we share it, how we protect it, how long we retain it, and what rights you hold as a data subject. It should be read together with the fb99 Terms and Conditions and the fb99 Responsible Gaming Policy.

This Policy applies to players accessing the fb99 platform from Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations within Bangladesh from which the Platform is accessible.

fb99 collects personal data from you in the following categories, depending on how you interact with the Platform:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data beyond what is strictly necessary for responsible gaming compliance (for example, self-exclusion status). We do not collect data from individuals under 21 years of age; any account found to belong to a minor will be immediately closed and all associated data deleted.

fb99 uses the personal data we collect for the following clearly defined purposes. We process your data only where we have a lawful basis to do so, as described alongside each purpose below:

• Account Registration and Management: To create, maintain, and manage your fb99 player account, including verifying your identity, enabling login, and maintaining account settings. Legal basis: contract performance.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, including verifying payment method ownership and reconciling transaction records. Legal basis: contract performance.
• Identity Verification and KYC: To verify your age (21+), identity, and source of funds as required under anti-money-laundering (AML) compliance procedures. Legal basis: legal obligation.
• Platform Delivery and Improvement: To operate, maintain, and continuously improve the fb99 platform, including game delivery, performance monitoring, and user experience enhancements. Legal basis: legitimate interests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct. Legal basis: legitimate interests and legal obligation.
• Responsible Gaming: To monitor gaming behaviour patterns and provide personalised responsible gaming interventions, including deposit limit reminders, session alerts, and self-exclusion management. Legal basis: legal obligation and legitimate interests.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance through our 24/7 English-language support team. Legal basis: contract performance.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features, where you have given explicit consent. You may withdraw marketing consent at any time via your account settings or by contacting support. Legal basis: consent.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and exercise or defend legal claims. Legal basis: legal obligation.

The fb99 platform uses cookies and similar tracking technologies (including local storage objects and session identifiers) to deliver a functional, personalised, and secure experience. Cookies are small data files stored on your device when you visit the Platform. They allow us to recognise your device across sessions, maintain your login state, and understand how the Platform is used.

fb99 uses the following categories of cookies:

• Essential Cookies: Required for the Platform to function correctly. These include session authentication tokens, fraud-prevention identifiers, and load-balancing cookies. These cannot be disabled without preventing access to core platform features.
• Functional Cookies: Used to remember your preferences such as language settings, odds format, and display preferences so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the Platform, enabling us to identify performance issues and improve the user experience.
• Marketing Cookies: Used to track your interactions with promotional content and deliver relevant offers within the Platform. These are only set where you have provided marketing consent.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the Platform. For full details on the specific cookies in use and their retention periods, please contact our support team at [email protected].

fb99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with carefully selected third parties only where necessary to deliver platform services or comply with legal requirements. The categories of third parties with whom we share data are as follows:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive transaction data strictly as needed to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Third-party KYC and AML compliance providers receive identity documents and personal data to assist in verifying player identities and screening for prohibited conduct in accordance with legal obligations.
• Game Content Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical and session data necessary to deliver their games within the fb99 platform. These providers do not receive your full identity or financial data.
• Technology and Infrastructure Partners: Cloud hosting, cybersecurity, and platform monitoring service providers may process technical and usage data as part of providing infrastructure services to fb99. All such providers are bound by data processing agreements.
• Regulatory and Law Enforcement Authorities: fb99 will disclose personal data to government agencies, regulators, or law enforcement where required by law, in response to a lawful request, or where fb99 believes in good faith that disclosure is necessary to prevent fraud, protect rights, or comply with a legal obligation.

fb99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes the following controls:

• 256-bit SSL/TLS encryption for all data in transit between your device and fb99 servers.
• Encryption of sensitive data fields at rest, including payment method references, identity document data, and authentication credentials.
• Role-based access controls ensuring that personal data is accessible only to fb99 personnel who require it to perform their specific job functions.
• Multi-factor authentication for all internal administrative access to production systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated anomaly detection systems that flag unusual login patterns and transaction behaviours for review.
• Incident response procedures to ensure prompt containment and notification in the event of a data security incident.

While fb99 takes all reasonable precautions to protect your personal data, no system is entirely immune to security threats. You are responsible for maintaining the security of your own account credentials. fb99 will never ask you for your password via email, phone, or any other channel.

fb99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical and analytical purposes.

As a player on the fb99 platform, you hold a set of rights in relation to your personal data. fb99 is committed to honouring these rights in a timely and transparent manner. Your rights are as follows:

• Right of Access: You may request a copy of the personal data fb99 holds about you, together with information about how it is used. We will respond to access requests within 30 days.
• Right to Rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it. Certain data corrections (such as name changes) may require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to overriding legal obligations that require us to retain certain data.
• Right to Restrict Processing: You may request that we restrict processing of your data in certain circumstances, for example while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (such as marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing of your personal data where it is based on legitimate interests, including profiling for marketing purposes.

To exercise any of the above rights, please contact the fb99 data team at [email protected] with a clear description of your request. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a valid, verifiable request.

The fb99 platform is strictly for adults aged 21 years and above. fb99 does not knowingly collect, use, or retain personal data from individuals under the age of 21. The Platform employs age verification procedures during the registration process to prevent access by minors.

If fb99 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the data, and reverse any financial transactions associated with the account to the extent technically possible.

The fb99 platform and some of its third-party service providers operate infrastructure located outside Bangladesh. Where personal data is transferred to systems or partners located in other countries, fb99 ensures that appropriate safeguards are in place to protect the data in transit and at the destination location.

Safeguards applied to international data transfers include contractual data processing agreements with all third-party recipients, requiring them to process data in accordance with security and privacy standards equivalent to those applied by fb99. Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own certified data protection frameworks and receive only the minimum data necessary to deliver their services.

By using the fb99 platform and accepting this Policy, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh as described above.

fb99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform and, where we hold a valid email address for your account, by sending a notification to that address.

The effective date at the top of this page will be updated to reflect the date on which the revised Policy takes effect. Your continued use of the fb99 platform following publication of a revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must cease using the Platform and may close your account by contacting the support team.

We encourage you to review this Policy periodically to stay informed about how fb99 handles your personal data. Previous versions of this Policy are available upon request by contacting [email protected].

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a concern about how fb99 has handled your personal data, please contact the fb99 privacy team using the details below. All privacy-related enquiries are handled by our 24/7 English-language support team.

Email: [email protected]
Response Time: Within 2 business days for general enquiries; within 30 days for formal data subject requests.
Language: English (all privacy communications are conducted in English).

fb99 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with the outcome of a privacy complaint submitted to fb99, you retain the right to escalate the matter through any applicable legal or regulatory channels available to you in Bangladesh.